Watch the best sessions from autocon/22, the autonomous cloud conference 🚀

FCIs Are the New Availability - Siddharth Ram Ex-CTO, Inflection/Goodhire, Intuit

Siddharth RAM, Ex-CTO Inflection/GoodHire & Intuit Fellow, explains why FCIs (Failed Customer Interactions) are a better way to monitor customer experience than traditional availability metrics.  At Goodhire, FCIs were reduced from 3.2% to ~0% through a range of initiatives including an autonomous system.