Over the past five years, McDonald’s made the most ambitious digital transformation in the quick-service restaurant (QSR) industry. It shifted from legacy infrastructure to a modern cloud environment, which enables a digital-first customer experience across 40,000+ restaurants around the globe.

But with that innovation came complexity: A sprawling multi-cloud environment, globally distributed services, and pressure to meet customers’ expectations for real-time service. Joel Eagel, a key leader in McDonald’s transformation journey, will share how the company solved these challenges — and built the industry’s largest digital loyalty program.