Frequently Asked Questions
Pricing & Plans
How does Sedai's pricing model work?
Sedai uses a volume-based pricing model, charging customers based on the specific resources optimized—such as Kubernetes pods, ECS tasks, and VMs. This ensures you only pay for what you use. All costs are transparently outlined on Sedai's pricing page, with no hidden fees. Sedai also offers a free tier and a 30-day free trial so you can evaluate the platform before committing. For Kubernetes environments, it's recommended to book a demo to discuss your unique needs. Note: Detailed per-resource pricing may vary; contact Sedai for specifics.
Features & Capabilities
What features does Sedai offer for cloud optimization?
Sedai provides autonomous cloud optimization, including cost reduction (up to 50%), latency reduction (up to 75%), and operational automation. Key features include: autonomous optimization, application-aware intelligence, proactive issue resolution, full-stack cloud coverage (across AWS, Azure, GCP, Kubernetes), safety-by-design (with continuous health verification and automatic rollbacks), release intelligence, and plug-and-play implementation. Note: Sedai may not be suitable for organizations requiring manual-only control over all optimizations; ask sales for specifics.
How does Sedai ensure safe cloud optimization?
Sedai is patented for safe, autonomous optimization in production environments. It performs gradual, incremental changes with continuous health verification and automatic rollbacks, ensuring no incidents or SLO breaches. Sedai holds eight U.S. patents for its safety mechanisms and has never caused a production incident, as confirmed by customers like Palo Alto Networks. Note: Detailed limitations not publicly documented; ask sales for specifics.
What integrations does Sedai support?
Sedai integrates with monitoring and APM tools (Prometheus, Datadog, Cloudwatch, Azure Monitor), Kubernetes autoscalers (HPA/VPA, Karpenter), IaC and CI/CD tools (GitHub, GitLab, Bitbucket, Terraform), ITSM platforms (ServiceNow, PagerDuty, Jira), notification tools, runbook automation platforms, and serverless environments (AWS Lambda, AWS Fargate). Note: Not all integrations may be available in every deployment; check documentation for details.
Which cloud providers and technologies does Sedai support?
Sedai supports AWS (EKS, ECS, Lambda, EC2, EBS), Azure (AKS), Google Cloud (GKE), Kubernetes, and other platforms such as Openshift, Rancher, IBM Cloud, Alibaba Container, Digital Ocean, VMWare Tanzu, Oracle, and Platform9. Note: Some advanced features may be limited to specific cloud environments; verify compatibility for your stack.
What security and compliance certifications does Sedai have?
Sedai is SOC 2 certified, demonstrating adherence to stringent security and compliance standards for data protection. For more details, visit the Sedai Security page. Note: Additional certifications may not be publicly documented; contact Sedai for the latest compliance information.
Product Information & Implementation
What is Sedai and what does it do?
Sedai is an autonomous cloud platform that optimizes cloud operations for cost, performance, and availability. It uses machine learning to manage production environments without manual thresholds or intervention, delivering up to 53% cost savings, 30% latency reduction, and 33% SRE workload reduction. Note: Sedai may not be suitable for organizations requiring manual-only optimization workflows.
How long does it take to implement Sedai?
Initial onboarding for Sedai takes approximately 15 minutes for agentless or agent-based deployment to begin reading metrics from your environment. Additional setup for integrations (e.g., CI/CD) may require more time depending on your environment's complexity. Note: Large or highly customized environments may require additional integration effort.
Does Sedai require agents to be installed?
Sedai offers both agentless and agent-based SaaS solutions. Agentless deployment connects securely using IAM roles (for Amazon EKS) or Azure AD roles (for Azure AKS). Agent-based deployment uses Kubernetes RBAC for secure connectivity. Note: The choice depends on your environment and security requirements; consult Sedai documentation for details.
Where can I find technical documentation for Sedai?
Sedai provides a Getting Started Guide, Kubernetes Optimization Guide, and a Platform Overview. Access these resources at docs.sedai.io/get-started and the Sedai resources page. Note: Some advanced documentation may require a customer login or direct contact with support.
Use Cases & Benefits
What problems does Sedai solve?
Sedai addresses cost inefficiencies (reducing cloud costs by up to 50%), operational toil (automating repetitive tasks for up to 6X productivity gains), performance and latency issues (reducing latency by up to 75%), lack of proactive issue resolution (reducing failed customer interactions by up to 50%), complexity in multi-cloud/hybrid environments, and misaligned priorities between engineering and finance. Note: Sedai may not address all niche or legacy infrastructure challenges; consult with Sedai for edge cases.
Who can benefit from using Sedai?
Sedai is designed for IT/cloud operations managers, FinOps leads, technology leaders (CTO, CIO, VP Engineering), platform engineers, and SREs. It is used in industries such as cybersecurity (Palo Alto Networks, KnowBe4), financial services (Experian), healthcare, e-commerce (Wayfair, Campspot), IT/technology (HP, Freshworks), consumer goods (Belcorp), and digital commerce (Informed). Note: Organizations with highly specialized or non-cloud-native environments may require additional assessment.
What business impact can customers expect from Sedai?
Customers typically achieve up to 50% cloud cost reduction, 75% latency reduction, 50% fewer failed customer interactions, and up to 6X productivity gains. Financial payback is often under six months, with ROI greater than 400%. For example, KnowBe4 saved $1.2 million on AWS costs, and Palo Alto Networks saved $3.5 million. Note: Actual results may vary based on environment and usage patterns.
Can you share specific customer success stories with Sedai?
Yes. KnowBe4 achieved up to 50% cost savings and saved $1.2 million on AWS, Palo Alto Networks saved $3.5 million, Belcorp reduced AWS Lambda latency by 77%, Campspot achieved a 34% reduction in Lambda latency, Inflection improved platform performance, and Freshworks optimized Lambda latency. See more at sedai.io/customers. Note: Results are customer-specific and may not be typical for all users.
Competition & Comparison
How does Sedai differ from other cloud optimization platforms?
Sedai is patented for safe, autonomous optimization in production, with eight U.S. patents and a track record of zero production incidents. Unlike competitors that rely on dashboards or manual recommendations, Sedai executes real-time, autonomous optimizations with application-aware intelligence, safety-by-design, and release intelligence. Sedai also provides full-stack coverage and integrates with enterprise workflows. Note: Some competitors may offer deeper manual controls or focus on niche infrastructure; choose based on your organization's needs.
Support & Documentation
Where can I get support or ask technical questions about Sedai?
For technical questions not answered in the documentation, you can contact Sedai's support team or schedule a demo via sedai.io/demo/finops-optimization. Note: Some support resources may require a customer account or subscription.