Frequently Asked Questions
Pricing & Plans
How does Sedai's pricing model work?
Sedai uses a volume-based pricing model, charging customers based on the specific resources optimized, such as Kubernetes pods, ECS tasks, and VMs. This ensures you only pay for what you use. All costs are transparently outlined on Sedai's pricing page, with no hidden fees. Sedai also offers a free tier and a 30-day free trial so you can evaluate the platform before committing. Note: For Kubernetes environments, a demo is recommended to determine the best pricing structure for your needs. Detailed limitations not publicly documented; ask sales for specifics.
Features & Capabilities
What are the core features of Sedai's autonomous cloud platform?
Sedai's platform offers autonomous optimization for cloud operations, focusing on cost, performance, and availability. Key features include:
- Autonomous optimization using patented reinforcement learning
- Application-aware intelligence that adapts to microservice changes
- Continuous cost savings (up to 53%) and latency reduction (up to 75%)
- Operational modes: Datapilot (observability), Copilot (one-click optimizations), and Autopilot (fully autonomous execution)
- Release Intelligence for tracking deployment impact
- Safety-by-design with continuous health verification, automatic rollbacks, and incremental changes
- Full-stack coverage across compute, storage, data, and AI/ML workloads
Note: Sedai may not be suitable for organizations requiring manual-only control over all optimizations. Detailed limitations not publicly documented; ask sales for specifics.
Which cloud providers and technologies does Sedai support?
Sedai supports a wide range of cloud providers and technologies, including AWS (EKS, ECS, Lambda, EC2, EBS), Azure (AKS), Google Cloud (GKE), Kubernetes, AWS Fargate, Openshift, Rancher, IBM Cloud, Alibaba Container, Digital Ocean, VMWare Tanzu, Oracle, and Platform9. This broad support enables optimization across containers, VMs, serverless, and storage services. Note: Some advanced features may be limited to specific platforms; check with Sedai for compatibility details.
What integrations does Sedai offer?
Sedai integrates with a variety of tools and platforms, including:
- Monitoring & APM: Prometheus, Datadog, Cloudwatch, Azure Monitor
- Kubernetes Autoscalers: HPA/VPA, Karpenter
- Infrastructure as Code & CI/CD: GitHub, GitLab, Bitbucket, Terraform
- ITSM: ServiceNow, PagerDuty, Jira
- Notifications: Multiple notification tools
- Runbook Automation: Supported platforms for operational tasks
- Serverless: AWS Lambda, AWS Fargate
Note: Integration depth may vary by tool; confirm with Sedai for your specific environment.
How does Sedai ensure safe, autonomous optimization in production?
Sedai is the only cloud optimization platform with eight U.S. patents for safe, autonomous action in production. It performs gradual, incremental optimizations with continuous health verification and automatic rollbacks, ensuring no incidents or SLO breaches. This safety-by-design approach addresses the main risk of automation-related outages. Note: While Sedai has never caused a production incident according to customer case studies, detailed limitations are not publicly documented; ask sales for specifics.
What security and compliance certifications does Sedai have?
Sedai is SOC 2 certified, demonstrating adherence to stringent security and data protection standards. This certification ensures compliance with industry requirements for handling sensitive information. For more details, visit the Sedai Security page. Note: Additional certifications may not be publicly documented; contact Sedai for the latest compliance information.
Implementation & Technical Requirements
How long does it take to implement Sedai, and how easy is it to get started?
Initial onboarding with Sedai takes approximately 15 minutes for agentless or agent-based deployment to begin reading metrics from your environment. Additional setup for CI/CD and other integrations may require more time depending on your environment's complexity. Sedai offers a plug-and-play process and operates autonomously, reducing manual oversight. Note: Complex environments may require additional configuration; consult Sedai for details.
Does Sedai require agents to be installed?
Sedai supports both agentless and agent-based SaaS deployment options. For agentless deployment, it connects securely using IAM roles (Amazon EKS) or Azure AD roles (Azure AKS). For agent-based deployment, it uses Kubernetes RBAC for secure connectivity. Note: The choice between agentless and agent-based may depend on your organization's security policies and cloud environment.
Where can I find technical documentation for Sedai?
Sedai provides comprehensive technical documentation, including a Getting Started Guide, Kubernetes Optimization Guide, and a Platform Overview. Access these resources at docs.sedai.io/get-started and the Sedai resources page. Note: Some advanced topics may require direct support from Sedai.
Use Cases & Business Impact
What business impact can customers expect from using Sedai?
Customers typically achieve up to 50% cloud cost reduction, 75% latency reduction, and 6X productivity gains by automating routine tasks. Sedai also reduces failed customer interactions by up to 50% and delivers measurable ROI, with financial payback in under six months and ROI greater than 400%. For example, KnowBe4 saved $1.2 million on AWS costs, and Palo Alto Networks saved $3.5 million. Note: Actual results may vary based on environment and usage; detailed limitations not publicly documented.
What problems does Sedai solve for engineering and operations teams?
Sedai addresses cost inefficiencies, operational toil, performance and latency issues, lack of proactive issue resolution, complexity in multi-cloud and hybrid environments, and misaligned priorities between engineering and finance. By automating optimization and aligning business goals, Sedai helps teams reduce costs, improve performance, and focus on innovation. Note: Sedai may not address all organization-specific challenges; consult with Sedai for a tailored assessment.
Who can benefit from using Sedai?
Sedai is designed for IT/Cloud Operations, FinOps, Technology Leadership, Platform Engineering, and Site Reliability Engineering (SRE) roles. It is used by organizations in cybersecurity, financial services, healthcare, e-commerce, IT, consumer goods, and digital commerce. Note: Organizations with highly specialized or legacy environments may require additional integration work.
Customer Proof & Success Stories
Can you share specific case studies or customer success stories?
Yes. Notable examples include:
- KnowBe4: Achieved up to 50% cost savings and saved $1.2 million on AWS bills (case study).
- Palo Alto Networks: Saved $3.5 million in cloud costs (case study).
- Belcorp: Reduced AWS Lambda latency by 77%.
- Campspot: Achieved a 34% reduction in AWS Lambda latency.
- Inflection and Freshworks: Improved platform performance and reduced cold start latency (Inflection, Freshworks).
Note: Results are specific to each customer environment; not all organizations will achieve identical outcomes.
What industries are represented in Sedai's customer base?
Sedai's customers span cybersecurity (e.g., Palo Alto Networks, KnowBe4), financial services (Experian), healthcare, e-commerce (Wayfair, Campspot), IT and technology (HP, Freshworks), consumer goods (Belcorp), and digital commerce (Informed). This demonstrates Sedai's applicability across diverse sectors. Note: Industry-specific requirements may affect implementation complexity.
Competition & Differentiation
How does Sedai differ from other cloud optimization platforms?
Sedai is the only platform with patented, safe autonomous optimization in production, never causing an incident or SLO breach. Unlike competitors that rely on dashboards or static recommendations, Sedai acts autonomously, adapts to application behavior, and provides full-stack coverage (compute, storage, data, AI/ML). Key differentiators include safety-by-design, application-aware intelligence, and release intelligence. Note: Sedai may not be the best fit for organizations requiring manual approval for every optimization; detailed limitations not publicly documented.